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Terms of Service

Last updated: 03. 08. 2026

1. Seller and service operator

The seller for products and services offered on the club website is the club or organization operating this website. Contact email: info@myclub.sk.

The technical solution for the website and administration is provided by the myClub.sk platform. If the club uses the Stripe Connect payment gateway, payment for club products is processed in favor of the account of the relevant club or organization.

2. Buyer and user

The buyer is a person who orders a product or service through the website. The user is a person who creates an account, logs into the member portal, or uses chat, calendar, notifications, or another feature of the service. A consumer is a natural person who, when concluding the contract, is not acting within the scope of their business or profession.

3. Products, services, and digital content

The website may include, in particular, club merchandise, training or membership products, event tickets, one-time payments, recurring subscriptions, digital content, internal club content, communication tools, and administrative services.

The product description, price, availability, any subscription frequency, and other conditions are stated for the specific product. If a former price or discount is shown, the price displayed at the moment the order is submitted is decisive.

4. Order and conclusion of the contract

An order is created by selecting a product, entering the required information, agreeing to these terms of service, and submitting the order or initiating payment. The contract is concluded at the moment the order is confirmed or the payment is successfully completed, depending on the nature of the product.

The buyer is required to provide truthful, complete, and up-to-date information. The seller may refuse or cancel an order if it is clearly erroneous, incomplete, a technical duplicate, contrary to the club rules, or if fulfillment cannot be delivered.

5. Price and payment terms

Prices are stated in euros. Unless explicitly stated otherwise, the price includes all mandatory fees known at the time of the order. Any costs for shipping, delivery, or special handling are shown before the order is completed, where applicable to the product.

Payments are processed through the Stripe payment gateway. Payment card details are entered by the buyer directly in the secure environment of the payment service provider. The seller does not store payment card numbers or security codes.

6. Delivery of goods, services, and digital content

Physical goods are delivered by the method stated for the product or agreed with the club. If personal pickup is available, the seller determines the pickup location and time, or it is arranged individually.

Digital services, member access, subscriptions, or internal content may be made available immediately after successful payment or after manual confirmation by the club, if required by the nature of the service.

7. Subscriptions and automatic renewal

If a product is marked as a monthly, annual, or other recurring subscription, the buyer consents to a recurring payment according to the frequency stated for the product. The subscription lasts until it is cancelled or until the paid period expires.

The subscription can be cancelled via the user account, the payment gateway customer portal, or by contacting the seller. Cancellation typically takes effect at the end of the already-paid period, unless the seller or payment gateway provides a more favorable arrangement.

8. Withdrawal from the contract by the consumer

For a contract concluded remotely, the consumer has the right to withdraw from the contract within 14 days from the date of receiving the goods or from the date the service contract was concluded, unless the law provides for an exception.

Withdrawal can be sent by email to info@myclub.sk. In the notice, please state your name, the email used for the order, the order number, the product name, and an unambiguous statement that you are withdrawing from the contract.

For digital content or a service that began to be provided before the withdrawal period expired based on the explicit consent of the consumer, the consumer may lose the right to withdraw or may be required to pay a proportionate part of the performance already provided.

The goods must be returned without undue delay, no later than 14 days after withdrawal. The consumer bears the direct cost of returning the goods, unless the seller states otherwise. The goods must not be used beyond what is necessary to establish their nature and function.

9. Refund

In the event of a valid withdrawal from the contract, the seller will refund the payments received no later than 14 days from the date the withdrawal is received. For the purchase of goods, the seller may wait to refund the payment until the returned goods are received or proof of their dispatch is provided. The refund will be made using the same method as the original payment, unless the parties agree otherwise.

10. Complaints and liability for defects

The seller is liable for product defects in accordance with applicable law. A complaint can be filed by email to info@myclub.sk or by another method stated for the product.

In the complaint, please state the order identification, a description of the defect, the requested method of resolution, and contact details. The seller will handle the complaint within the statutory period and inform the buyer of the outcome.

11. Account, access credentials, and usage rules

The user is required to protect their login credentials and must not allow access by an unauthorized person. The user must not post content that is unlawful, offensive, discriminatory, infringes the rights of third parties, or damages the reputation of the club.

The seller or club administrator may restrict access to the account or remove content if necessary to protect the service, security, the rights of third parties, or the legitimate interests of the club.

12. Liability of the service

The service is provided with reasonable professional care. Availability may be limited by maintenance, outages of external providers, force majeure, or a security incident. The seller is not liable for damage caused by improper use of the service, false information provided by the user, or a breach of these terms.

13. Personal data protection

Information about the processing of personal data, cookies, data subject rights, and data recipients is provided in the document Privacy Policy.

14. Alternative dispute resolution

The consumer has the right to contact the seller with a request for remedy if they are not satisfied with how their complaint was handled or believe the seller has violated their rights. If the seller responds negatively or fails to respond within the statutory period, the consumer may submit a proposal to initiate alternative dispute resolution to the competent alternative dispute resolution body.

The consumer may also use the European Commission online dispute resolution platform: ec.europa.eu/consumers/odr/.

15. Final provisions

Legal relationships are governed by the law of the Slovak Republic. If any provision of these terms is invalid or ineffective, this does not affect the validity of the remaining provisions.

The seller reserves the right to update these terms of service. For a specific order, the version in effect at the time it was submitted is decisive, unless the law provides otherwise.

Privacy Policy and Cookie Policy

Last updated: 03. 08. 2026

1. Data controller

The controller of personal data for club content, member records, the store, orders, communication, and sports administration is the club or organization operating this website.

Contact email: info@myclub.sk.

The myClub.sk platform provides the technical solution for operating the club website, administration, member portal, store, notifications, and related services. For certain technical activities it may act as a processor or as an independent controller, depending on the nature of the specific processing.

2. What personal data we process

Depending on which features you use, we may process, in particular, the following categories of data:

• identification data: first name, last name, username, club role, team or category,
• contact data: email, phone, address, city, postal code, and country,
• login data: email, password stored in hashed form, email confirmation status, password reset token,
• membership and sports data: team assignment, position, height, weight, member photo, participation in activities,
• content data: articles, pages, galleries, comments, or messages entered into the system by the user,
• communication data: internal chat, notifications, email communication, and service messages,
• order and billing data: product, quantity, price, order status, billing details, invoice or confirmation,
• payment identifiers: Stripe customer ID, payment, checkout session, or subscription identifier,
• technical data: IP address, device identifiers, browser information, security logs, and cookies.

We do not process payment card details directly. They are entered in the secure environment of the Stripe payment gateway provider.

3. Purposes and legal bases for processing

4. Cookies and similar technologies

We use necessary cookies required for login, security, session storage, form protection, and remembering basic settings. These cookies are required for the site to work and cannot be turned off via the cookie banner.

We use analytics, marketing, and preference cookies only with your consent. You can change or withdraw your consent at any time by clicking the link Cookie settings.

5. Who the data may be disclosed to

Personal data may be disclosed only to the extent necessary to the following recipients:

• the provider of the technical platform, hosting, database, storage, CDN, and security infrastructure,
• providers of email and notification services,
• the Stripe payment services provider and its affiliated services,
• persons authorized to manage the club website, such as administrators, coaches, or designated club members,
• accountants, auditors, legal advisors, and public authorities, where required by law.

6. Transfer of data outside the EU or EEA

Some technology providers may process data outside the European Union or the European Economic Area. If such a transfer occurs, it is carried out only where adequate safeguards exist, in particular an adequacy decision, standard contractual clauses, or another mechanism permitted by law.

7. Retention period

• We retain account and membership data for the duration of the account or membership and for a reasonable time after it ends.
• We retain orders, invoices, and accounting records for the period required by law, typically 10 years.
• We retain security and technical logs typically for 30 to 180 days, unless an incident requires longer retention.
• We retain chat communication and content for as long as the service is used, or until deleted according to system settings.
• We retain cookies according to their type; cookie consent is typically stored for 180 days.

8. Rights of the data subject

You have the right to request:

• access to the personal data we process about you,
• correction of inaccurate or completion of incomplete data,
• erasure of data, if the statutory conditions are met,
• restriction of processing,
• data portability, if the processing is based on consent or a contract and is carried out by automated means,
• object to processing based on legitimate interest,
• withdraw consent, if the processing is based on consent.

You can send the request to the email info@myclub.sk. Before handling your request, we may reasonably verify your identity in order to protect the data from unauthorized disclosure.

8.1 Account cancellation and deletion of personal data

The account and club website can be cancelled at any time, with a request to erase personal data in accordance with applicable law (in particular Art. 17 GDPR - the right to erasure). After cancellation, we deactivate the account, release the relevant subdomain, and, upon request, delete or anonymize the personal data (names, contact details, photos, communication).

The right to erasure does not apply to data we are required to retain by law - in particular accounting and tax records (invoices) for the statutory retention period. We retain these records to the necessary extent even after the account is cancelled.

9. Children and legal guardians

When processing the data of minor members or players, we rely on information provided by the legal guardian or an authorized person of the club. The club is required to ensure it has an appropriate legal basis for processing the data of minors and that the publication of photographs or other content is proportionate to the purpose of the sporting and club activity.

10. Security

We implement appropriate technical and organizational measures to protect personal data, in particular access control, separation of club data, password hashing, security headers, logging of security events, form protection, and the use of secure external services for payments.

11. Complaint to the supervisory authority

If you believe we are processing your personal data in violation of applicable law, you have the right to file a complaint with the Slovak Republic Data Protection Authority (Urad na ochranu osobnych udajov SR), Hranicna 12, 820 07 Bratislava 27, website: dataprotection.gov.sk.

12. Changes to this document

We may update this document, in particular when there is a change in the features of the service, applicable law, providers, or the manner of processing data. The current version is always available on this page.